This article was first featured in our exclusive digital magazine, Rabie on the Go, July 2023 edition.
Read the full Rabie on the Go here: ROTG JULY 2023
“Success in our industry is not solely measured by financial achievements but by the growth and fulfilment of our staff and the satisfaction of our guests. It is this holistic approach that has been the driving force behind our remarkable recovery and continued success. We believe that our success lies in the growth and happiness of our staff. By providing them with opportunities to learn and progress, we create a harmonious environment that fuels our collective achievements.”
Gary Koetser – CEO, Century City Conference Centre and Hotels
Navigating the hospitality industry’s resurgence with commitment to people, inclusivity, and sustainability.
Emphasising staff wellness as a top priority, the company has implemented a range of initiatives focused on physical, mental, and financial wellbeing. These efforts reflect their understanding that a thriving team is key to delivering exceptional service. Koetser asserts, “Our commitment to our employees goes beyond professional growth; we genuinely care about their overall wellbeing. When our staff feels supported, they can provide our guests with an experience that surpasses expectations.”
Sustainability has always been a cornerstone of the operations – setting an industry example with waste, energy, and water-saving measures in place. The organisation has committed to continuously seek innovative ways to reduce their environmental impact and inspire others to follow suit.
The recent surge in tourism in Cape Town, catalysed by new direct flights and supportive initiatives from the local government, has further propelled growth. The venue is witnessing record bookings, with the hotels enjoying healthy occupancy rates. However, the rising costs associated with diesel purchase to sustain operations during loadshedding pose a significant challenge. Koetser acknowledges the importance of balancing affordable rates while ensuring operational continuity, stating, “We strive to keep our rates competitive while maintaining exceptional service standards. It’s a delicate balancing act that requires creative solutions.”
Celebrating their eighth year of operation, the company is seizing the opportunity to reinvest in the business through exciting expansions and refurbishments. Additionally, great importance is placed on equipping key staff members with global industry knowledge by sending them to international conferences. By staying at the forefront of industry trends and advancements, the group continues to raise the bar, ensuring their guests receive unparalleled experiences.
“We believe that inclusivity and sustainability are not just buzzwords; they are essential elements of a thriving business. By fostering a diverse and accepting environment while embracing sustainable practices, we are not only shaping the future of our industry but also creating a positive impact on the world around us.” concludes Koetser.
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